Frequently Asked Questions

11hibaji FAQ — Answers to All Your Questions

Whether it's registration, login, deposits, withdrawals, bonuses, or games — whatever's on your mind, 11hibaji FAQ has all the answers in plain, easy-to-understand language.

150+
Total Q&As
8
Browse by Category
Daily
updated
24/7
Support Ready
By Category

What would you like to know?

Click any category below to jump straight to the relevant FAQs

Registration & Account

Everything you need to know about opening an account on 11hibaji — age verification, KYC, and account management, all in one place.

Deposit & Withdrawal

A complete guide to depositing and withdrawing via bKash, Nagad, and Rocket — covering steps, processing times, limits, and troubleshooting.

Bonuses & Promotions

Everything you want to know about welcome bonuses, cashback, reload offers, and the referral program — all in one place.

Sports Betting

Rules and regulations for live betting on cricket, football, tennis, and more — including how to read odds and our bet cancellation policy.

Casino & Games

Answers to common questions about Live Casino, slots, card games, RNG fairness, and general gameplay.

Security & Support

Everything you need to know about account security, password issues, fraud prevention, and how to reach our support team.

All Questions
Register
Payment
Bonus
Sports
Games
Security

Registration & Account

Account Opening, Verification & Management

at 11hibaji Register You'll need an active Bangladeshi mobile number, a strong password, and you must be 18 or older. An email address isn't required, but adding one makes password recovery easier later. Registration is completely free and takes under 2 minutes.

No. Under 11hibaji's rules, each person may only register one account. Attempting to create multiple accounts from the same device or mobile number may result in all accounts being suspended and balances forfeited. For more details, Terms & Conditions Read more.

KYC (Know Your Customer) verification keeps your account secure and is required for large withdrawals. Simply upload a photo of your National ID (NID) or passport to complete the process. Verification is typically done within 24 hours. Smaller withdrawals can still be made without KYC.

First, make sure your mobile number is correct and that you have a network connection. OTPs can sometimes take 1–2 minutes to arrive. Try clicking the "Resend" button. If the issue persists, Help Center contact us.

To change your name or date of birth after registration, you'll need to contact our support team and complete an identity verification. To update your mobile number, OTP verification via both your current and new number is required. Help Center Submit a ticket.

Deposit & Withdrawal

Payment Methods, Timelines & Limits

11hibaji currently accepts deposits via bKash, Nagad, and Rocket. Both Send Money and Payment options are supported. Bank transfer is accepted in limited cases — for more details, Support it.

The minimum deposit at 11hibaji starts at just ৳200. The maximum single deposit limit varies by payment method. Via bKash, you can deposit up to ৳30,000 per day. Verified accounts enjoy higher limits.

bKash, Nagad, and Rocket deposits are usually credited instantly. Occasionally it may take 5–10 minutes. If your balance hasn't updated after 15 minutes, please contact support with your transaction ID. Support team.

Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours. Smaller amounts (up to ৳10,000) usually arrive within 15–30 minutes. Larger withdrawals and first-time withdrawals may require additional verification.

No. Bonus balance cannot be withdrawn directly. Winnings from bonuses are subject to a specified turnover requirement before withdrawal. Each bonus has its own wagering conditions — for details, in the Terms & Conditions available.

Bonuses & Promotions

Offers, Cashback & Referrals

First time at 11hibaji Register to claim a welcome bonus on your first deposit. The bonus amount and terms may change from time to time. To see the latest offer, Login After that, check the promotions page.

Weekly or monthly cashback offers are available for active members. Once you meet the required betting threshold, a percentage of your net losses is returned as cashback. Cashback is typically credited to your account every Monday.

Share your unique referral link and invite friends to join 11hibaji. Register once they make their first deposit, you'll receive a referral bonus. Your referral link is available from the account dashboard. A separate bonus applies for each successful referral.

Turnover means you must wager the bonus amount a set number of times. For example, a 10x turnover requirement on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets. Sports Betting or Games Both count toward turnover — though the percentage may vary by category.

Sports Betting

Live Bets, Odds & Match Rules

At 11hibaji, you can bet on cricket, football, tennis, badminton, kabaddi, volleyball, basketball, and more — over 20 sports in total. Sports Events page lists all live and upcoming matches.

Pre-match betting means placing your bet before the game starts — the odds are fixed. Live betting means wagering in real time while the game is in progress — odds shift from moment to moment. Live betting is more exciting, but it requires quick decisions.

If a match is cancelled or abandoned, all related bets are voided and your stake is refunded. Refunds are typically processed within 48 hours. For rain-affected cricket matches, if at least 50% of the match is completed, results may be determined by the D/L method.

Yes, 11hibaji supports Parlay (Accumulator/Parlay) betting. You can add 2 to 15 matches on a single slip. If all selections are correct, the odds multiply for a much bigger potential payout — but if even one bet loses, the entire slip is lost.

Casino & Games

Slots, Live Casino & Game Rules

11hibaji offers 500+ games — Live Casino (roulette, blackjack, baccarat, Dragon Tiger), video slots, fishing games, virtual sports, lottery, and crash games. Popular Games and New Games See all on the page.

Yes. All games on 11hibaji use internationally certified RNG (Random Number Generator) technology. Live Casino games are streamed in real time with live dealers. Regular third-party audits are conducted to ensure fully unbiased results.

Jackpot A small portion of every bet placed on eligible games goes into the jackpot pool. Any member can win the jackpot at any time on any bet — higher bet amounts slightly improve your chances. Check the live jackpot counter to see the current pool size.

Yes, the 11hibaji app offers the full range of games available on the website. The app is optimized for both Android and iOS. Download Page Install the app and enjoy your favorite games from anywhere.

Security & Support

Account Security & Support

change your password immediately and Help Center Let us know immediately. Our security team will temporarily lock the account and investigate. You can also log out all active sessions from unrecognized devices directly from your dashboard. Keeping two-factor authentication (2FA) enabled significantly reduces the risk of this happening.

No. 11hibaji strictly Privacy Policy Your personal information is never sold or shared with third parties. Information may only be disclosed to authorities when required by law.

Help Center 24/7 support is available via live chat, email, or the ticket system. Live chat queries are typically answered within 5 minutes. For urgent issues, reach out directly through chat.

Yes. 11hibaji Responsible Gamingtakes responsible gaming very seriously. Deposit limits, temporary breaks, and full self-exclusion options are all available. If you feel gaming is becoming a problem for you, seek help right away.

Learn more about 11hibaji FAQ

11hibaji is one of Bangladesh's most trusted online gaming and betting platforms. Our goal is to make every member's experience as smooth, transparent, and enjoyable as possible — and that's exactly why we've put together this detailed FAQ, so you spend less time contacting support and more time playing.

Many new members at 11hibaji start by Register and not sure where to start — how to deposit, how to claim a bonus, how long withdrawals take. All these questions are answered above, organized by category. Every process at 11hibaji is designed with Bangladeshi users in mind, which is why familiar payment methods like bKash, Nagad, and Rocket are supported.

From Sports Betting to Live Casino, slots, and jackpots — 11hibaji maintains the highest level of transparency across every product. With RNG certification and live dealer games, every outcome is completely fair. When you bet at 11hibaji, you can be confident your money is in safe hands.

Tip: If you can't find the answer you're looking for on this FAQ page, please contact us directly Help Center Our team is with you 24/7. If you're a new member, responsible gaming Please take a moment to read the terms.

11hibaji's Popular Games thousands of members participate every day. New Games regularly added so there's always something new for you. And if you're dreaming of a big win, Jackpot section — a big win could be just around the corner.

For gaming on the go, the official 11hibaji app Download Download it now. The app is fast, lightweight, and runs smoothly on all Android and iOS devices. Once you log in the first time, you can sign in with biometrics from then on.

If you have any feedback or complaints, Help Center let us know. 11hibaji always listens to its members and strives to improve. Our goal is simple — make your gaming experience enjoyable, safe, and memorable.

Quick Links
Open a New Account Log In Download the App Sports Events Popular Games Jackpot Help Center
Important Information
Support Hours
24 hours a day, 7 days a week
Minimum Deposit
Starting from just ৳200
Payment Methods
bKash, Nagad, Rocket
Security
SSL Encrypted, 2FA Enabled
Still have questions?

If your question isn't covered in this FAQ, our live support team is always ready to help.

Live Chat
Get Started Now

Join 11hibaji — takes just 2 minutes

Sign up, claim your welcome bonus, and dive straight into your favorite games.

Register Now Download the App Help Center
বাংলা