Data Protection

11hibaji Privacy Policy — Your Data, Fully Protected

Protecting your personal data is our top priority. This page clearly explains what information 11hibaji collects, why it is collected, and how it is kept secure.

Last Updated: January 1, 2026
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How We Protect Your Privacy

11hibaji's Six Core Principles of Data Protection

Encrypted Storage

All your personal data is protected with 256-bit SSL encryption. No one can view or modify this information without your permission. Your password is always stored in hashed form.

No Third-Party Sharing

11hibaji never sells your personal data to advertisers or third parties. Your information is not shared with any external organization except where required by law.

Your Control

You can view, correct, or request deletion of your data at any time. Our support team will handle your request promptly.

Regular Security Audits

11hibaji's systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed immediately.

Cookie Transparency

We are fully transparent about which cookies we use and why. You can disable non-essential cookies at any time. Only cookies essential to platform operation are mandatory.

Instant Notifications

In the event of any breach of your data security, we will notify you within 72 hours. Transparency is at the heart of our policy.

Important: This Privacy Policy applies to all services on the 11hibaji platform. By using 11hibaji, you are considered to have accepted this policy.

01. Introduction

11hibaji is a trusted online gaming platform in Bangladesh. We believe that every player's privacy is a fundamental right. This Privacy Policy ("Policy") explains how 11hibaji collects, uses, and safeguards your personal information.

By accessing our platform, creating an account, or using any of our services, you agree to the full terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

11hibaji is committed to transparency. We want you to know exactly what we do — and don't do — with your information, and what rights you have over it. This policy is written in plain, straightforward language so anyone can easily understand it.

02. Information We Collect

11hibaji collects your information in several ways. Below is a detailed breakdown of what types of data we collect and how.

Information You Provide Directly

Information you provide during registration or while using our services includes:

  • Full name, date of birth, and gender.
  • Mobile number and email address.
  • Current address and district.
  • National ID number or passport number (for KYC verification).
  • BKash, Nagad, or Rocket number (for payments).
  • Account password (stored in encrypted form).

Automatically Collected Information

When you use 11hibaji, our systems automatically collect certain technical information:

  • IP address and device type.
  • Browser type and operating system.
  • Which pages you visited on the platform and how long you spent on them.
  • At the time of login and logout.
  • Gaming activity and transaction history.
Data Type Purpose Mandatory?
Name & Contact Account Registration & Communication Yes
National ID Card KYC Verification For Withdrawals
Payment Information Deposits & Withdrawals Yes
Device Information Security & Fraud Prevention Automatic
Gaming History Service Improvement & Dispute Resolution Automatic

03. Why We Use Your Information

11hibaji uses your information only for specific, legitimate purposes. We never use data without a valid reason. The core purposes are:

  • Account Management: To create, verify, and manage your account.
  • Payment Processing: For the secure processing of deposits and withdrawals.
  • Customer Support: For fast resolution of your questions, complaints, and issues.
  • Fraud Prevention: To prevent illegal activity and money laundering.
  • Service Improvement: To analyze usage patterns and improve your experience.
  • Legal Obligations: To meet regulatory compliance requirements.
  • Contact: To send you important updates, security alerts, and offers.

11hibaji never sells your data to third parties for advertising purposes. You can contact us at any time to opt out of our promotional communications.

04. Data Sharing Policy

11hibaji takes your privacy seriously. However, in certain specific circumstances, limited data sharing may be necessary.

In plain terms: Your data is never sold. It is not shared with any third party under any circumstances, except in the cases listed below.

Limited Data Sharing

  • Payment Processors: Minimal data is shared with payment services such as bKash, Nagad, and Rocket to complete transactions.
  • Game Providers: Limited session data may be shared for Live Casino or third-party game providers.
  • Law Enforcement: When required by court order or legal obligation.
  • Anti-Fraud Organizations: With regulatory authorities for anti-money laundering and fraud prevention purposes.

In all of the above cases, 11hibaji ensures that the relevant parties also comply with appropriate data protection standards. We share only what is strictly necessary — nothing more.

05. Cookie & Tracking Policy

11hibaji uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use three types of cookies.

  • Essential Cookies: To maintain login sessions and ensure platform security. These cannot be disabled, as the platform will not function without them.
  • Functional Cookies: To remember your preferred language, theme, and settings. You can disable these at any time.
  • Analytics Cookies: To understand which pages are used most and where the service can be improved. This data is fully anonymized.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

06. Data Security Measures

11hibaji uses industry-leading technology to protect your data. Our security layers are described below.

  • Transmission Encryption: All communication on the website and app is encrypted using TLS 1.3.
  • Data Storage Encryption: Stored data is protected with AES-256 encryption.
  • Password Hashing: Passwords are never stored in plain text — bcrypt hashing is used at all times.
  • Two-Factor Authentication: Suspicious login attempts trigger additional verification.
  • Access Control: Only authorized personnel can access specific data.
  • Regular Backups: Regular encrypted backups are maintained to protect against data loss.

You can also play a role in keeping your account secure — use a strong password, never share it with anyone, and report anything suspicious to us right away.

07. Your Rights

Under 11hibaji's Privacy Policy, you have several important rights over your own data. All of these rights can be exercised completely free of charge.

1
Right to Access Data

You can submit a request to find out what information we hold about you.

2
Right to Rectification

You may request corrections if any of your information is inaccurate.

3
Right to Erasure

You may request deletion of your data where there is no legal obligation for us to retain it.

4
Right to Restrict Processing

In certain circumstances, you can request that the processing of your data be temporarily restricted.

5
Right to Data Portability

You can request your data in a structured, portable format.

6
Right to Object

You may object to marketing communications or profiling at any time.

To exercise any of these rights, email us at support@11hibaji.com. We will respond to your request within 30 days. Identity verification may be required in some cases.

08. Child Protection

11hibaji strictly prohibits anyone under 18 from using the platform. We never knowingly collect information from minors. If we receive data that appears to belong to someone under 18, that account will be immediately closed and the data deleted.

A note to parents — please ensure that underage members of your household do not access this platform. If you believe a minor is using it, notify us immediately.

09. Data Retention

11hibaji retains your data only for as long as it is needed. Retention periods vary depending on the type of information.

  • Account Information: For the duration of the active account and 5 years after closure.
  • Transaction History: 7 years, as required by legal obligations.
  • KYC Documents: 5 years after account closure.
  • Gaming Log: 1 year.
  • Support Conversations: 2 years after the issue is resolved.

Once the retention period ends, data is securely deleted or anonymized. Certain data may need to be kept longer due to legal obligations — in such cases, we will notify you.

10. Policy Updates

11hibaji reserves the right to update this Privacy Policy when necessary. For any significant changes, we will post a notice on the website and notify you at your registered email address. Updated policies take effect from the date of publication.

Continued use of 11hibaji after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

11. Contact Us

For any questions, complaints, or requests related to our Privacy Policy, please get in touch. Our dedicated privacy team is always here to help.

Thank you for reading our Privacy Policy. 11hibaji is always committed to keeping your data safe. Play with peace of mind — we've got you covered.

Privacy Inquiries

Answers to the questions you might have — all right here

No, never. 11hibaji does not sell any of your personal data to third parties. Your information is used solely for operating the service and meeting legal requirements.

Your bKash, Nagad, or Rocket number is stored with 256-bit AES encryption. TLS 1.3 is used during all transactions. No staff member can view your complete payment details.

Even after account closure, certain data (such as transaction history) must be retained for a specified period due to legal obligations. Once that period expires, all such data is securely deleted.

Email us at support@11hibaji.com or Help Center to reach us via live chat. After verifying your identity, we will update your information within 7 business days.

Yes, but only with your consent. You can opt out of marketing emails or SMS at any time. Unsubscribe via Account Settings or by emailing support@11hibaji.com.

Play Safe, Enjoy with Peace of Mind

We are committed to protecting your privacy. Register now and enjoy an exceptional gaming experience with 11hibaji.

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